# Chirpoo vs Gallabox: User Caps and Hidden Markup

> Chirpoo is ₹999 a month with five logins and no markup on Meta's rates. See how it compares with Gallabox's plans, user caps and message billing.

By Smaran Challapalli. Updated for 2026, 26 Oct 2026. First published 9 Oct 2026.
Canonical: https://chirpoo.com/compare/chirpoo-vs-gallabox/

[Chirpoo](https://chirpoo.com/) is a hosted WhatsApp inbox with flows, broadcasts, templates and an AI agent for ₹999 a month, excluding 18% GST, with five logins included and no markup on Meta's message rates. Gallabox starts at ₹2,999 a month, caps its Basic plan at three users and bills Meta's fees with its own markup.

## How do Chirpoo and Gallabox compare?

Figures for Gallabox come from its [pricing page](https://www.gallabox.com/pricing), checked 26 Oct 2026. Where the page shows nothing, the table says "not published".

| | Chirpoo | Gallabox |
|---|---|---|
| Who bills Meta's charges | Meta bills you directly. Chirpoo never bills for messages | Gallabox. The page says WhatsApp fees are "reflected on your invoice with our markup" |
| Markup on Meta's rate | None. Chirpoo adds nothing per message | A markup exists; the amount and per-message rates are not published |
| Monthly fee | ₹999, or ₹1,499 with Shopify store messages (Commerce), excluding 18% GST | Basic ₹2,999, Essential ₹6,999, Advanced ₹16,999 billed quarterly; ₹2,399, ₹5,599, ₹13,599 billed annually |
| Logins and numbers included | One number and 5 logins. Extra number or login ₹250 | Basic 3 users (hard cap), Essential 6, Advanced 10. Extra users ₹1,200 and ₹1,500 a month. One channel of each type included; extra channels ₹1,200 a month on Essential and Advanced |
| Inbox | Assign, internal notes, snooze, mark unread, search, shortcuts, 24-hour window on every chat | Shared inbox; round-robin assignment within teams |
| Automations | No-code flows from a new message, tag, ad click or Shopify order, with test run and shadow mode | Chatbot flows: 5 active on Basic, 20 on Essential, up to 100 on Advanced |
| Broadcasts and opt-in | By tag, only to opted-in contacts, scheduled, automatic follow-up to non-readers; STOP and "band karo" honoured | Broadcast contact limit per month: 10K on Basic, 500K on Essential, 1M on Advanced |
| Shopify messages | Commerce plan: order confirmed, shipped, cart reminder, review request, COD confirmation, chat button | Shopify add-on at $5 a month on top of the plan |
| AI agent | Included, off until you switch it on | AI credits per plan; extra credits ₹1,000 per 5,000 |
| API and MCP | API keys, signed webhooks and an MCP server, all included | Webhooks: none on Basic; basic events on Essential. MCP: not published |
| Open source and data on leaving | Built on Apache-2.0 WhaLeads; your number stays yours; contacts and chats readable through the API until you close; full export on request | Not published on the pricing page |
| Free trial | 14 days, every feature, no card | 7 days, no card |

Gallabox's pricing page states the markup in its own words:

> These are pass-through usage charges, billed separately from your platform fee. WhatsApp conversation fees are charged by Meta and reflected on your invoice with our markup.
>
> Source: [Gallabox, Pricing](https://www.gallabox.com/pricing)


## Why do small businesses pick Chirpoo?

Three numbers decide it for a small team: the plan fee, the user cap and the unknown markup.

**The fee.** Chirpoo is ₹999 with everything in it. Gallabox Basic is ₹2,999 billed quarterly, and the Shopify add-on is $5 a month on top.

**The user cap.** Chirpoo includes five logins. Gallabox Basic stops at three users and the page says upgrade required beyond that. The step up is Essential at ₹6,999 a month, which includes six users. A five-person team therefore pays ₹999 at Chirpoo and ₹6,999 at Gallabox.

**The markup.** At Chirpoo the number on Meta's invoice is the number you pay. Gallabox says Meta's fees appear on its invoice "with our markup" and does not publish how much. You cannot budget for a figure you cannot see.

Chirpoo concentrates on WhatsApp, where a small team's sales and support actually happen, so you do not pay for channels you will not use. See the [broadcast marketing guide](https://chirpoo.com/guides/whatsapp-broadcast-marketing/) and the [shared inbox guide](https://chirpoo.com/guides/shared-whatsapp-inbox/).

## What does Gallabox charge in total?

Gallabox's total has three parts: the plan fee, add-ons and Meta's fees with markup. Only the first two can be priced from the page. Take a team of five people on the Shopify store plan, excluding GST.

| | Chirpoo Commerce | Gallabox |
|---|---|---|
| Plan | ₹1,499 (five logins, Shopify store messages included) | Essential ₹6,999 billed quarterly (six users, needed above three) |
| Shopify add-on | Included | $5 a month |
| Meta's message fees | Paid to Meta, no markup | Billed with a markup; amount not published |
| Platform total | ₹1,499 | ₹6,999 plus the $5 add-on |

On the annual option Essential falls to ₹5,599 a month, which is still more than three times Chirpoo Commerce. The markup line cannot be turned into a number from the page, so ask for the rate in writing before you compare.

## How do you move from Gallabox to Chirpoo?

Your number is yours and it moves with you.

1. Start a [free Chirpoo trial](https://app.chirpoo.com/login). Sign in with an email code; no card.
2. Disconnect your number from Gallabox, then connect it to Chirpoo through Meta's official Cloud API.
3. Contacts arrive from Shopify sync and inbound chats, or add them through the Chirpoo API; consent comes from Shopify's WhatsApp consent or the customer's own START.
4. Chirpoo can bring in approved templates from your previous provider, or draft new ones from a one-line description. See [template fixes](https://chirpoo.com/blog/whatsapp-template-rejected-fixes/) if Meta pushes one back.
5. Rebuild each chatbot flow in Chirpoo, run the test run, and keep shadow mode on until you trust it.

Chirpoo is ₹999 a month, excluding 18% GST, for one number and five logins, with 14 days free and no card: [Start free](https://app.chirpoo.com/login).

## Frequently asked questions

### Is Gallabox cheaper than Chirpoo?

Not on the published prices. Gallabox Basic is ₹2,999 a month billed quarterly, or ₹2,399 billed annually, with three users. Chirpoo is ₹999 with five logins (checked 26 Oct 2026). Gallabox also bills Meta's fees with a markup it does not publish.

### Does Gallabox add a markup to WhatsApp charges?

Its pricing page says WhatsApp conversation fees are charged by Meta and "reflected on your invoice with our markup". The markup amount is not published. Chirpoo adds nothing per message, and Meta bills you directly.

### How many users does Gallabox include?

Basic includes 3 users and the page marks that a hard cap. Essential includes 6 and Advanced 10, with extra users at ₹1,200 and ₹1,500 a month. Chirpoo includes five logins, and an extra login is ₹250.

### Can I try Chirpoo before leaving Gallabox?

Yes. Chirpoo's trial lasts 14 days with every feature and needs no card. Use a second number or a test contact to run your flows, then move your main number when you are ready.

## Related guides and posts

- [WhatsApp Broadcast Marketing: Rules, Costs and Setup](https://chirpoo.com/guides/whatsapp-broadcast-marketing/)
- [Diwali 2026 WhatsApp Broadcast Plan: 8 November](https://chirpoo.com/blog/diwali-whatsapp-broadcast-playbook/)
- [WhatsApp Messaging Limits and Quality Rating Explained](https://chirpoo.com/blog/whatsapp-messaging-limits-quality-rating-smb/)
- [WhatsApp Contact Tags and Segments for Small Business](https://chirpoo.com/blog/whatsapp-contact-tags-segments/)
- [Follow Up WhatsApp Broadcast Non-Readers, Once](https://chirpoo.com/blog/whatsapp-broadcast-retry-non-readers/)
- [WhatsApp Opt-Out in India: STOP and Band Karo](https://chirpoo.com/blog/whatsapp-opt-out-stop-india/)
- [Chirpoo vs AiSensy: Add-ons and Message Rates](https://chirpoo.com/compare/chirpoo-vs-aisensy/)

[Start free](https://app.chirpoo.com/login): 14 days, every feature, no card.