#How do Chirpoo and Shopify's own tools compare?
Shopify's own options are three separate products. The details come from the Shopify Inbox listing, Meta's WhatsApp app listing, the Shopify Messaging help page and its WhatsApp requirements page, all checked 26 Oct 2026.
| Chirpoo | Shopify Inbox, Shopify Messaging and Meta's app | |
|---|---|---|
| Who bills Meta's charges | You, direct to Meta. Chirpoo never bills for messages | Meta's app: "External charges may be billed by Meta separately from your Shopify invoice." Messaging: not described |
| Markup on Meta's rate | None. Nothing per message | Not published |
| Monthly fee | ₹999, or ₹1,499 with Shopify messages, excl. 18% GST, in rupees | Inbox: Free. Meta's app: free to install, charges in USD. Messaging: by messages sent |
| Logins and numbers included | 5 logins and 1 number; extras ₹250 each | Not published for the WhatsApp options |
| Inbox | A shared WhatsApp inbox: assign, notes, snooze, search, 24-hour window shown | Inbox listing describes an AI sales associate; WhatsApp not mentioned |
| Automations | No-code flows with test run and shadow mode | Messaging: marketing automations for email and SMS per its help page |
| Broadcasts and opt-in | Opted-in contacts only, scheduled, follow-up to non-readers; STOP honoured | Messaging: WhatsApp campaigns to opted-in customers; STOP line on every message |
| Shopify messages (order, COD, cart, reviews, chat button) | All in Commerce, templates submitted to Meta for you | Meta's app: order updates and abandoned cart; others not listed |
| AI agent | In the plan, off until you switch it on | Inbox: AI sales associate on the listing |
| API and MCP | API keys, signed webhooks and an MCP server | Not applicable to these apps' listings |
| Open source and data on leaving | WhaLeads code is Apache-2.0; number stays yours; contacts and chats readable by API | Not published |
| Free trial | 14 days, every feature, no card | Not applicable; Inbox is free |
#Why do small stores pick Chirpoo?
Because Shopify's tools each do one slice, and Chirpoo covers the whole WhatsApp job in one place. Shopify Inbox is an AI sales associate that connects to your catalogue. Shopify Messaging sends WhatsApp marketing campaigns. Meta's app sends order updates and abandoned cart messages. None of the three listings describes a shared WhatsApp inbox where your team answers customers.
Chirpoo is that inbox. Customers write to your number, your team answers from one screen, and the Shopify messages, COD confirmation, review requests, flows and broadcasts run from the same place. A shopper's order update, their reply and your answer all sit in one chat.
Billing is clearer too. Meta's own listing is candid about it.
External charges may be billed by Meta separately from your Shopify invoice.
With Chirpoo, the same is true, and it is simple: you pay Meta directly, Chirpoo adds nothing per message, and you pay Chirpoo ₹1,499 a month in rupees by invoice link. Meta's listing says all its charges are billed in USD.
Chirpoo covers the conversations that carry on over WhatsApp, with a test run and shadow mode before any flow talks to customers. Chirpoo also gives you five logins in the base price, ad attribution from click-to-WhatsApp ads, an AI agent that is off until you switch it on, and open code under Apache-2.0.
#What does Shopify's WhatsApp route cost in total?
Not every figure is published, so only the sourced parts are totalled.
- Shopify Inbox: free, per its listing. It does not add a WhatsApp inbox.
- Meta's WhatsApp app: "Free to install. Additional charges may apply." Meta's per-message charges are billed in USD, separately from Shopify.
- Shopify Messaging: its help page says "Pricing is calculated based on how many messages you send to your customers." It does not state whether anything is added to Meta's WhatsApp rates.
Meta's own India rates are ₹0.8631 for a marketing message and ₹0.115 for a utility message from 1 Oct 2026 (Meta pricing, checked 17 Oct 2026). Those apply on every route, Chirpoo included.
A store that wants a shared WhatsApp inbox on top of Shopify's messages has to add a separate tool to the three above. With Chirpoo Commerce, the inbox, the store messages and the chat button come to ₹1,499 a month, or ₹1,768.82 with 18% GST, plus Meta's charges paid to Meta. See WhatsApp pricing in India for how the two bills fit together.
#How do you move from Shopify's tools to Chirpoo?
Inbox's listing does not mention WhatsApp, so you can keep it running next to Chirpoo. The steps:
- Start the Chirpoo trial. Email-code sign-in, 14 days, every feature, no card.
- Connect your WhatsApp number. If it is connected to Shopify Messaging or Meta's app, check with Shopify or Meta how to release it first.
- Connect your Shopify store. Chirpoo syncs marketing consent both ways, so customers Shopify records as subscribed to WhatsApp marketing carry across.
- Switch on the store messages. Order confirmed, shipped, cart reminder, review request, COD confirmation and the chat button. Chirpoo submits the templates to Meta.
- Test, then go live. Use Shopify test mode and shadow mode before customers see anything.
Read the marketing consent post, the chat button post and the ranked list of apps.
Start free for 14 days and see your Shopify orders and WhatsApp replies in one inbox.
Frequently asked questions about Chirpoo and this topic
Is Shopify Inbox a WhatsApp inbox?
Not according to its listing, checked 26 Oct 2026. The listing describes an AI sales associate that knows your catalogue and does not mention WhatsApp. Chirpoo is a shared WhatsApp inbox, with Shopify store messages and a chat button on the Commerce plan.
Can I use Chirpoo and Shopify Inbox together?
Yes. Shopify Inbox's listing describes an AI sales associate on your store, while Chirpoo handles the WhatsApp number and its conversations. Nothing on the listing suggests they conflict. Chirpoo's store chat button is a way for shoppers to continue on WhatsApp.
Who pays Meta's charges with Meta's own Shopify app?
Its listing says "External charges may be billed by Meta separately from your Shopify invoice" and that all charges are in USD. With Chirpoo you pay Meta directly, and Chirpoo adds nothing per message. Meta's India rates are ₹0.8631 for marketing and ₹0.115 for utility from 1 Oct 2026.
Does Shopify Messaging need customer consent?
Yes. Shopify's help page says "You can send WhatsApp marketing messages only to customers who have explicitly opted in." Chirpoo sends marketing only to opted-in contacts too, and it syncs consent with Shopify both ways.